Refund policy

We have a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

This policy applies to orders delivered within the United States. We accept returns of both defective and non-defective products, subject to the conditions and exceptions below.

To be eligible for a return, your item must be new, unworn or unused, and in the same condition that you received it, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Items that arrived defective or damaged are covered under Damages and Issues below.

To start a return, you can contact us at info@ventorri.com.

Returns are made by mail. A prepaid return shipping label is included in your original package at no cost to you. Please contact us before mailing your return. Once your return is accepted, use the included label and follow the return instructions we provide. If the label is missing or unusable, contact us for a replacement at no charge. Items sent back to us without first requesting a return will not be accepted.

Return shipping is free for both defective and non-defective products eligible under this policy. We do not charge restocking fees or other return processing fees.

You can always contact us for any return question at info@ventorri.com.

Damages and Issues

Please inspect your order upon receipt. If your item arrives defective, damaged, or incorrect, contact us at info@ventorri.com as soon as possible and within 30 calendar days of delivery so we can evaluate the issue and arrange an eligible return at no cost to you. A defect or damage present upon delivery does not, by itself, make an item ineligible for return.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Sale items are eligible for return under this policy. Gift cards cannot be returned.

Exchanges

We do not offer direct exchanges. If you would like a different item, return the original item under this policy and place a separate order for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. For approved returns, we will issue your refund to your original payment method within 30 calendar days of receiving the returned item. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 30 calendar days have passed since we received your returned item and your refund has not been issued, please contact us at info@ventorri.com.

Contact Us

If you have any questions about this Return & Refund Policy, please reach out to us:

Email: info@ventorri.com

Number: +1 239 345 5019

Business Name: WHITE TRAFFIC LLC

Business Address: 2335 E Atlantic Blvd, Ste 200, Pompano Beach, FL 33062, US

Store Name: Ventorri